Dedicated Support Plans

Dedicated Support Plans are our most premium web hosting support plans.

Dedicated admins will work exclusively for you.

You will be the only client and you can manage them exactly like staffs working at your office.

L1 Dedicated Support Plans

These are L1 support agents and they will work exclusively for you. Means you will be the only client that they will manage. You can choose the shift hours and also can control and manage them exactly like staffs working at your office.

L1 Dedicated Tech

  • L1 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Any contiguous 8 hrs).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • Unlimited number of tickets.
  • L1 support.
  • Administration and pre-sales support.
  • White label service.

L1 Dedicated Daily

  • L1 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Any contiguous 8 hrs).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • Unlimited number of tickets.
  • L1 level support.
  • Administration and pre-sales support.
  • White label service.

L1 Dedicated 24x7

  • L1 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • Unlimited number of tickets.
  • L1 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L1 Dedicated Server Management and Technical Support Plan

L2 Dedicated Support Plans

These are L2 support agents and they will work exclusively for you. Means you will be the only client that they will manage. You can choose the shift hours and also can control and manage them exactly like staffs working at your office.

L2 Dedicated Tech

  • L2 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Any contiguous 8 hrs).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • Unlimited number of tickets.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

L2 Dedicated Daily

  • L2 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Any contiguous 8 hrs).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • Unlimited number of tickets.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

L2 Dedicated 24x7

  • L2 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • Unlimited number of tickets.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L2 Dedicated Server Management and Technical Support Plan

L3 Dedicated Support Plans

These are L3 support agents and they will work exclusively for you. Means you will be the only client that they will manage. You can choose the shift hours and also can control and manage them exactly like staffs working at your office.

L3 Dedicated Tech

  • L3 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Any contiguous 8 hrs).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • Unlimited number of tickets.
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

L3 Dedicated Daily

  • L3 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Any contiguous 8 hrs).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • Unlimited number of tickets.
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

L3 Dedicated 24x7

  • L3 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • Unlimited number of tickets.
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L3 Dedicated Server Management and Technical Support Plan

Dedicated Team Manager

A Dedicated Team Manager to manage and handle your team on your behalf. Team manager is an experienced L3 admin. He/She will do all tasks of an Dedicated L3 Tech and the additional tasks listed in the table.

  • Recommended if you are having a team or plan with more than 4 techs ( Eg : 24×7 plans )
  • Will do all tasks for you that comes beyond normal technical support boundaries. ( Eg, Research and development, Market study..etc )
  • Generate Additional QA And Performance Reports.
Dedicated Team Manager to manage the technical support department

You can create the following custom support plans

Combination of Shared, Semi-Dedicated and Dedicated Techs
Combination of L1, L2 and L3 Techs
Chat only support plans
Other custom web hosting support requirements

Why you should choose ServerHealers Outsourced Support?

Find out why we are the best server management company
Why we are the best outsourced web hosting support company
What makes our services the best in the industry
Why you should choose us

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