Dedicated Support Plans are our most premium web hosting support plans.
Dedicated admins will work exclusively for you.
You will be the only client and you can manage them exactly like staffs working at your office.
L1 Dedicated Support Plans
These are L1 support agents and they will work exclusively for you. Means you will be the only client that they will manage. You can choose the shift hours and also can control and manage them exactly like staffs working at your office.
L1 Dedicated Tech
- L1 tech will work for you.
- 8 hours a day, 5 days a week.
- 160 hrs/month (20 days/month).
- Flexible timings (Any contiguous 8 hrs).
- Right plan if you need an agent at specific times during the day.
- Eg: Night time server administrator.
- Unlimited number of tickets.
- L1 support.
- Administration and pre-sales support.
- White label service.
L1 Dedicated Daily
- L1 techs will work for you.
- 8 hours a day, 7 days a week.
- 240 hrs/month (30 days/month).
- Flexible timings (Any contiguous 8 hrs).
- Right plan if you need an agent on all days of the week.
- Eg: An expert to give best in class technical support on all days.
- Unlimited number of tickets.
- L1 level support.
- Administration and pre-sales support.
- White label service.
L1 Dedicated 24x7
- L1 techs will work for you.
- 24 hours a day, 7 days a week.
- 720 hrs/month (30 days/month).
- Assured 24/7 availability.
- Right plan if you need an agent round the clock.
- Certified technicians.
- Unlimited number of tickets.
- L1 level support.
- Administration and pre-sales support.
- White label service.
L2 Dedicated Support Plans
These are L2 support agents and they will work exclusively for you. Means you will be the only client that they will manage. You can choose the shift hours and also can control and manage them exactly like staffs working at your office.
L2 Dedicated Tech
- L2 tech will work for you.
- 8 hours a day, 5 days a week.
- 160 hrs/month (20 days/month).
- Flexible timings (Any contiguous 8 hrs).
- Right plan if you need an agent at specific times during the day.
- Eg: Night time server administrator.
- Unlimited number of tickets.
- L1 and L2 level support.
- Administration and pre-sales support.
- White label service.
L2 Dedicated Daily
- L2 techs will work for you.
- 8 hours a day, 7 days a week.
- 240 hrs/month (30 days/month).
- Flexible timings (Any contiguous 8 hrs).
- Right plan if you need an agent on all days of the week.
- Eg: An expert to give best in class technical support on all days.
- Unlimited number of tickets.
- L1 and L2 level support.
- Administration and pre-sales support.
- White label service.
L2 Dedicated 24x7
- L2 techs will work for you.
- 24 hours a day, 7 days a week.
- 720 hrs/month (30 days/month).
- Assured 24/7 availability.
- Right plan if you need an agent round the clock.
- Certified technicians.
- Unlimited number of tickets.
- L1 and L2 level support.
- Administration and pre-sales support.
- White label service.
L3 Dedicated Support Plans
These are L3 support agents and they will work exclusively for you. Means you will be the only client that they will manage. You can choose the shift hours and also can control and manage them exactly like staffs working at your office.
L3 Dedicated Tech
- L3 tech will work for you.
- 8 hours a day, 5 days a week.
- 160 hrs/month (20 days/month).
- Flexible timings (Any contiguous 8 hrs).
- Right plan if you need an agent at specific times during the day.
- Eg: Night time server administrator.
- Unlimited number of tickets.
- L1, L2 and L3 level support.
- Administration and pre-sales support.
- White label service.
L3 Dedicated Daily
- L3 techs will work for you.
- 8 hours a day, 7 days a week.
- 240 hrs/month (30 days/month).
- Flexible timings (Any contiguous 8 hrs).
- Right plan if you need an agent on all days of the week.
- Eg: An expert to give best in class technical support on all days.
- Unlimited number of tickets.
- L1, L2 and L3 level support.
- Administration and pre-sales support.
- White label service.
L3 Dedicated 24x7
- L3 techs will work for you.
- 24 hours a day, 7 days a week.
- 720 hrs/month (30 days/month).
- Assured 24/7 availability.
- Right plan if you need an agent round the clock.
- Certified technicians.
- Unlimited number of tickets.
- L1, L2 and L3 level support.
- Administration and pre-sales support.
- White label service.
Dedicated Team Manager
A Dedicated Team Manager to manage and handle your team on your behalf. Team manager is an experienced L3 admin. He/She will do all tasks of an Dedicated L3 Tech and the additional tasks listed in the table.
- Recommended if you are having a team or plan with more than 4 techs ( Eg : 24×7 plans )
- Will do all tasks for you that comes beyond normal technical support boundaries. ( Eg, Research and development, Market study..etc )
- Generate Additional QA And Performance Reports.
