Semi-Dedicated Support Plans

Semi-Dedicated Support Plans are designed for web hosts who need higher priority
than normal Shared Support Plans but not ready for fully Dedicated Support Plans.

Semi-Dedicated Support staffs are shared with only two clients
which mean more priority, efficiency and low cost.

L1 Semi-Dedicated Support Plans

These are L1 support agents and they will be shared between only two clients. These plans are designed for web hosts who need higher priority and efficiency than normal shared support plans. But not ready for fully dedicated support plans.

L1 Semi-Dedicated Tech

  • L1 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • 125 number of tickets per month.
  • L1 support.
  • Administration and pre-sales support.
  • White label service.

L1 Semi-Dedicated Daily

  • L1 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • 250 number of tickets per month.
  • L1 level support.
  • Administration and pre-sales support.
  • White label service.

L1 Semi-Dedicated 24x7

  • L1 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • 500 number of tickets per month.
  • L1 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L1 Semi-Dedicated Server Management and Technical Support Plan
L2 Semi-Dedicated Support Plans

These are L2 support agents and they will be shared between only two clients. These plans are designed for web hosts who need higher priority and efficiency than normal shared support plans. But not ready for fully dedicated support plans.

L2 Semi-Dedicated Tech

  • L2 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • 125 number of tickets per month.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

L2 Semi-Dedicated Daily

  • L2 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • 250 number of tickets per month.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

L2 Semi-Dedicated 24x7

  • L2 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • 500 number of tickets per month.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L2 Semi-Dedicated Server Management and Technical Support Plan
L3 Semi-Dedicated Support Plans

These are L3 support agents and they will be shared between only two clients. These plans are designed for web hosts who need higher priority and efficiency than normal shared support plans. But not ready for fully dedicated support plans.

L3 Semi-Dedicated Tech

  • L3 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • 125 number of tickets per month. ( 20 L3 Tickets )
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

L3 Semi-Dedicated Daily

  • L3 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • 250 number of tickets per month. ( 40 L3 Tickets )
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

L3 Semi-Dedicated 24x7

  • L3 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • 500 number of tickets per month. ( 100 L3 Tickets )
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L3 Semi-Dedicated Server Management and Technical Support Plan

You can create the following custom support plans

Combination of Shared, Semi-Dedicated and Dedicated Techs
Combination of L1, L2 and L3 Techs
Chat only support plans
Other custom web hosting support requirements

Buy a Dedicated Team Manager to do the following tasks

Manage the team and conducts team meetings for you
Research and Developments
Generate custom team statistics and reports
Other management tasks for your support team

Try Outsourced Web Hosting Support Services Free For 5 Days!

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