Shared Support Plans

These server management plans are designed for web hosting companies and server owners
who need reliable and low cost web hosting support plans.

Very affordable web hosting support plans with no compromise in quality.

L1 Shared Support Plans

These are L1 support agents and they are shared techs means they will be handling multiple clients. Our most affordable outsourced web hosting support plans. Check below to know more about the options and features of these plans.

L1 Shared Tech

  • L1 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • 100 number of tickets per month.
  • L1 support.
  • Administration and pre-sales support.
  • White label service.

L1 Shared Daily

  • L1 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • 200 number of tickets per month.
  • L1 level support.
  • Administration and pre-sales support.
  • White label service.

L1 Shared 24x7

  • L1 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • 400 number of tickets per month.
  • L1 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L1 Shared Server Management and Technical Support Plan

L2 Shared Support Plans

These are L2 support agents and they are shared techs means they will be handling multiple clients. Our most affordable outsourced web hosting support plans. Check below to know more about the options and features of these plans.

L2 Shared Tech

  • L2 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • 100 number of tickets per month.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

L2 Shared Daily

  • L2 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • 200 number of tickets per month.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

L2 Shared 24x7

  • L2 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • 400 number of tickets per month.
  • L1 and L2 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L2 Shared Server Management and Technical Support Plan

L3 Shared Support Plans

These are L3 support agents and they are shared techs means they will be handling multiple clients. Our most affordable outsourced web hosting support plans. Check below to know more about the options and features of these plans.

L3 Shared Tech

  • L3 tech will work for you.
  • 8 hours a day, 5 days a week.
  • 160 hrs/month (20 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent at specific times during the day.
  • Eg: Night time server administrator.
  • 100 number of tickets per month. ( 20 L3 Tickets )
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

L3 Shared Daily

  • L3 techs will work for you.
  • 8 hours a day, 7 days a week.
  • 240 hrs/month (30 days/month).
  • Flexible timings (Can choose from 3 different time slots).
  • Right plan if you need an agent on all days of the week.
  • Eg: An expert to give best in class technical support on all days.
  • 200 number of tickets per month. ( 40 L3 Tickets )
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

L3 Shared 24x7

  • L3 techs will work for you.
  • 24 hours a day, 7 days a week.
  • 720 hrs/month (30 days/month).
  • Assured 24/7 availability.
  • Right plan if you need an agent round the clock.
  • Certified technicians.
  • 400 number of tickets per month. ( 80 L3 Tickets )
  • L1, L2 and L3 level support.
  • Administration and pre-sales support.
  • White label service.

Outsourced L3 Shared Server Management and Technical Support Plan

You can create the following custom support plans

Combination of Shared, Semi-Dedicated and Dedicated Techs
Combination of L1, L2 and L3 Techs
Chat only support plans
Other custom web hosting support requirements

Buy a Dedicated Team Manager to do the following tasks

Manage the team and conducts team meetings for you
Research and Developments
Generate custom team statistics and reports
Other management tasks for your support team

Try Outsourced Web Hosting Support Services Free For 5 Days!

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