Support Plans for Web Hosts
Staffing & Hosting
Support Services
Value Added Services for Web Hosts
I. Confidentiality of Processing.
ServerHealers shall ensure that any person who is authorized by ServerHealers to process Personal Data (including its staff, agents and subcontractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).
J. Updates to Security Measures.
The customer acknowledges that the Security Measures are subject to technical progress and development and that ServerHealers may update or modify the Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services purchased by the Customer.
Annex 3 – List of Sub-Processors
To support ServerHealers in delivering its Services, ServerHealers may engage third-party service providers to assist ServerHealers with its data processing activities. When we work with these service providers in our capacity as a data processor, the third-party service provider is a sub-processor of ServerHealers (“Sub-processor”).
This page identifies the Sub-processor, describes where they are located and what services they provide to us. Before engaging any Sub-processor, we perform extensive due diligence, including detailed security and legal analysis. We do not engage a Sub-processor unless our quality standards are met. Our Sub-processors are all subject to contract terms that enforce compliance with applicable data protection laws.
ServerHealers currently uses the following Sub-processors:
Vendor | Purpose | Location | Website |
Hetzner | Hosting & Infrastructure | Germany | |
Stripe | Payment Processor | USA | |
PayPal | Payment Processor | USA | |
Amazon Web Services | Data Backup, Email Delivery | USA | |
Website Analytics | USA | ||
Cloudflare | Content Delivery Network | USA |
Last updated: March 31, 2021
1. Introduction
Definition
This Payment Policy page is to outline all payment related matters such as monthly fee details, onetime fee details, tax details, late fees, etc.
Definitions of terms in Payment Policy.
You: A customer or client using services or products provided by ServerHealers.
ServerHealers: The Service provider.
2. General
General points to note. In case of any conflict or inconsistency with the terms mentioned under this General category with points mentioned in any other categories, the other category will take precedence over the terms mentioned under this general category to the extent of such conflict or inconsistency.
2.1 You agree to pay any and all prices and fees due for Services purchased or obtained at this Site at the time you order the Services.
2.2 All prices and fees are non-refundable unless otherwise expressly mentioned in sections below, even if your Services are suspended, terminated, or transferred prior to the end of the Services term.
2.3 We expressly reserve the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online at this Site and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes or modifications in prices and fees shall be effective when the Services in question come up for renewal.
2.4 Your Payment Method on file must be kept valid if you have any active Services in your Account.
2.5 You acknowledge and agree that it is your sole responsibility to modify and maintain your Account settings, including but not limited to (i) setting your renewal options and (ii) ensuring your associated Payment Method(s) are current and valid. Further, you acknowledge and agree that your failure to do so, may result in the interruption or loss of Services, and ServerHealers shall not be liable to you or any third party regarding the same.
2.6 You must provide current, complete and accurate information for your Account and Billing Information, and must promptly update all such information in the event of changes (such as a change in billing address). You must promptly notify us or our Payment Processors if your payment method is canceled (e.g., for loss or theft) or otherwise inoperable.
3. Currencies
We support two types of currencies. Our base currency is USD ( United States Dollar ) and for Indian customers, we are providing INR ( Indian Rupees ) currency support. If you are an Indian customer using INR, then please note that our system will auto-update exchange rates daily with the base USD price.
4. Payment Methods
You may pay for Services by utilizing any of the following “Payment Methods”.
4.1 Card Payment
4.1.1 By using the “Card Card Payment” option (“Stripe”), you can purchase Services using your Debit Card or Credit Card. In connection therewith, you agree to allow Stripe to debit the full amount of your purchase from your Credit Card or Debit Card, or other sources linked to the Stripe Account (“Stripe Funding Source”).
4.1.2 It is your responsibility to keep your Debit Card or Credit Card and Stripe Funding Source current and funded.
4.1.3 You acknowledge and agree that (i) Stripe reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through as a result of your Stripe Funding Source no longer existing or not holding available/sufficient funds) and (ii) in such event, neither Stripe nor ServerHealers shall be liable to you or any third party regarding the same.
4.1.4 If for any reason Stripe is unable to withdraw the full amount owed for your purchase, you agree that Stripe and ServerHealers may pursue all available lawful remedies in order to obtain payment.
4.2 PayPal
4.2.1 By using pay by PayPal payment option (“PayPal”), you can purchase Services using PayPal. In connection therewith, you agree to allow PayPal to debit the full amount of your purchase from your PayPal account (“PayPal Account”) or from credit card(s), bank account(s), or other allowed payment method(s) linked to your PayPal Account (“PayPal Funding Source”).
4.2.2 It is your responsibility to keep your PayPal Account and PayPal Funding Source current and funded and your PayPal Account backed by a valid credit card.
4.2.3 You acknowledge and agree that (i) PayPal reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through as a result of your PayPal Account or PayPal Funding Source no longer existing or not holding available/sufficient funds) and (ii) in such event, neither PayPal nor ServerHealers shall be liable to you or any third party regarding the same.
4.2.4 If for any reason PayPal is unable to withdraw the full amount owed for your purchase, you agree that PayPal and ServerHealers may pursue all available lawful remedies in order to obtain payment.
4.3 Service Credit
This option allows you to have a prepaid balance on your account. This is useful if you want to deposit funds in advance. You can use this service credit to pay for your invoices or any products or services that we are offering. You can verify your available service credit balance at any time by logging into your account.
4.3.1 In the event that your Account contains a service credit balance, you may apply any available credit balance to any future purchase in your Account.
4.3.2 In the event that your Account contains a service credit balance, you hereby authorize Us to apply any available credit balance to any outstanding administrative fees, chargebacks or other fees related to your Account.
4.3.3 In the event that your default Payment Method fails for an automated billing in connection with the processing of any Service renewals, We may utilize any available service credit balance if there are enough funds to cover the entire transaction.
4.3.4 Service credits will be applied based on the currency selected in the shopping cart at the time of purchase (or renewal).
4.3.5 You acknowledge that service credit balances are non-transferrable, may only be used in the Account in which they were acquired.
4.3.6 In the event that We terminate your Account, you acknowledge and agree that any remaining available service credit balance will be forfeited.
4.3.7 You also acknowledge that funds available in your in-store credit balance will be held by Us and will not accrue or pay interest on your behalf.
4.3.8 If you are our HTS customer ( web hosting company or data center and using hts.serverhealers.com customer portal ), you can add a minimum credit deposit of $500 in a single transaction, a maximum credit deposit of $9000 in a single transaction, and a maximum balance of $25000.
4.3.9 If you are a customer using our cp.serverhealers.com platform, you can add a minimum credit deposit of $50 in a single transaction, a maximum credit deposit of $2500 in a single transaction, and a maximum balance of $5000.
4.4 Direct Bank Payment
4.4.1 This is the payment method we prefer if you are paying us more than $200 per month or in one transaction.
4.4.2 One of our representatives will contact you and assist you if you are eligible for a Direct Bank-to-Bank transfer.
4.4.3 If your bank has an option to send a notification email when they receive money from you for the transfer, please provide “pay@serverhealers.com”.
4.4.4 We’ll mark your invoice as paid once we receive the money in our bank account.
5. Taxes
You are responsible for any duties, customs fees, taxes, and related penalties, fines, audits, interest and back-payments relating to your purchase of the Services, including but not limited to national, state or local sales taxes, use taxes, value-added taxes (VAT) and goods and services taxes (GST) (collectively, “Taxes”). Unless otherwise stated, our pricing policies do not include and are not discounted or enhanced for any such Taxes. If we become obligated to collect or pay Taxes in connection with your purchase of the Services, those Taxes will be invoiced to you as part of a billing process or collected at the time of purchase.
6. Failure to Pay
6.1 We reserve the right to deactivate, terminate, prevent access to, disable services for, and/or delete any Accounts or access to the Websites and Services at any time at our sole discretion, including for nonpayment, late payment, or failure to charge your Payment Methods upon invoicing.
6.2 Payment reminders
Our system will auto-generate your invoice and will notify you 14 days before the due payment date. We’ll send you payment reminders 7 days before the invoice due date.
6.3 Late fee
2 days after the due payment date, a 10% late fee will be added to the invoice.
6.4 Service suspension
5 days after the due payment date, our system will automatically suspend your account.
6.5 Service termination
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