DirectAdmin Support Solutions
Direct Admin Server Management Services and complete 24x7 DirectAdmin Support from industry experts with 24x7 monitoring!
Why ServerHealers for DirectAdmin Support?
Day or night, our DirectAdmin experts are always available, and whenever you need our assistance.
Do you need instant support? Start a live chat session with the DirectAdmin staff working on your case.
We have server monitoring staff working round the clock. Your DirectAdmin server is under our close watch 24×7.
DirectAdmin techs with years of experience are among the main reasons behind our support quality and work speed.
24x7 DirectAdmin Monitoring
This DirectAdmin Server Management plan includes 24×7 DirectAdmin monitoring with no additional charge. Our 24×7 monitoring team will closely watch over your server from the very moment you receive the plan activation email from us.
DirectAdmin Server Uptime Monitoring
This is not just one of those simple DirectAdmin Server Uptime Monitoring. Qualified and experienced server admins will be there to check your server when we receive a server down alert, and we can even contact your datacenter if required.
DirectAdmin Memory Usage Monitoring
The system needs enough free memory to perform all the small and complex tasks in the DirectAdmin server. With this monitoring addon, we'll know if you are running out of RAM and will take care of it.
DirectAdmin Disk Usage Monitoring
With this monitoring addon, you don't have to worry about your disk usage. Our DirectAdmin Monitoring Team will know if the HDD usage is critical, and we'll start working on it.
DirectAdmin Mail Queue Monitoring
This addon will be a great help if you are having frequent email delivery issues or if uninterrupted email delivery is vital for you. Our system will alert us if your email queue is critical, and we'll handle it.
DirectAdmin CPU Load Monitoring
You no longer have to worry about those server freeze issues because of high CPU load spikes. Our DirectAdmin experts will get alerts if your CPU load is getting high. They will log in to your DirectAdmin server and will fix it for you.
DirectAdmin MySQL Monitoring
We know the importance of ensuring 24x7 availability of your database server, and this addon is exclusively for that purpose. We'll know if any issues with your MySQL and will fix it for you.
DirectAdmin Web Server Monitoring
Our 24x7 monitoring system will notify us if there are any issues with your web server. Our DirectAdmin Administrators will immediately log in to your server and will do what's necessary.
Please contact us if you want us to monitor services not listed here for an additional price.
Choose Your DirectAdmin Support Plan
Need any assistance with your DirectAdmin server? Our team is on standby 24×7 and waiting to assist you with anything related to DirectAdmin. We have different plans that match all your requirements.
Maintain & Monitor
Monthly Maintenance + 24x7 Host & Six Essential Services Monitoring
.99
/month
̶$̶1̶9̶.̶9̶9̶
Coupon applied! Complete checkout to get this plan with Zero setup fee!
Support & Monitor
24x7 Reactive Support + 24x7 Host & Six Essential Services Monitoring
per
month
̶$̶3̶5̶
20% lifetime offer applied! Complete checkout to get this plan for just $28 per month!
Pro Care
24x7 Proactive Support + 24x7 Host & Services Monitoring + Monthly Maintenance
.99
/month
̶$̶4̶9̶.̶9̶9̶
30% lifetime offer applied! Complete checkout to get this plan for just $34.99 per month!
The Maintain & Monitor plan includes an additional $10 setup fee, which is only for the first month of signup and one time only.
DirectAdmin Support Plan Details
Unlimited DirectAdmin Support with day and night server monitoring is what you’ll get with this DirectAdmin Server Management Plan.
We don’t limit you with the number of tickets or chat sessions that you can open. Our service is also available 24×7, and you can reach us anytime you need any help.
Get the complete DirectAdmin Server Management from the industry experts!
Our experts can install and configure DirectAdmin for you if you have a valid DirectAdmin license. Let the DirectAdmin experts do it for you, so you can ensure everything is in order, and all the best options are selected.
We will secure your cPanel server and will also do scan and audit to make sure there are no malicious files or malware that exist in your cPanel system.
A list of a few cPanel server hardening steps that we do:
- Disable direct root login.
- Disabling weak ciphers.
- Open_basedir protection.
- Shell fork bomb protection.
- cPHulk brute force protection.
- Create a dedicated SSH user.
- Change SSH default port
- Disable ping request.
- Setup CSF firewall
- Setup Mod_Evasive ( Optional )
- Setup Mod_Security
- Scan your system with RootKit Hunter
- Scan your system using maldet
- Scan your system using Clam AntiVirus.
- Setup cron job to run Clam AntiVirus weekly.
- Disable Apache header information.
- Hide PHP Version information.
- Disable FTP. Use SFTP instead. ( Optional )
- Disable shell access for unknown users.
We can install any DirectAdmin supported PHP modules for you. E.g., Mbstring, Curl, GD, Freetype, Mcrypt, PDO…etc
We can help you migrate your accounts from the old server to your new DirectAdmin server.
- The plan includes up to 25 DirectAdmin to DirectAdmin migration per month. If there are more than 25 DirectAdmin accounts, you may wait until next month or pay $0.99 for each of the additional accounts.
- E.g., If you want us to migrate a total of 40 DirectAdmin accounts, then the first 25 account migrations are free, and for the remaining 15 accounts, it’ll cost $0.99 per accounts. So the cost will be 15 x $0.99 = $14.85
- If it’s a cross-platform migration, then charges for 1 to 10 accounts are $30. If you have more than 10 accounts, the cost will be $2.80 per additional DirectAdmin accounts.
- E.g., 1: You want us to do 5 cross-platform account migration. Since it falls under 1 to 10 accounts, the cost will be $30
- E.g., 2: You want us to perform 15 cross-platform account migration, then the first 10 accounts will cost $30, and for the remaining 5 accounts, it’ll cost $2.80 per account, which is 5 x $2.80 = $14. So the total cost to for 15 cross-platform migration will be $30 + $14 = $44
- We are currently offering only cPanel to DirectAdmin cross-platform migration.
- Please contact us for a custom quote if your migration request doesn’t fall under any of the above: Professional Services
If you are having trouble getting a PCI Compliance Certificate, then we have PCI experts to help you with it. All you need to do is, open a ticket with the details and current status.
Have you lost any important data or your data got corrupted? Please share the details with us, and we can help you restore it from available DirectAdmin backups.
ClamAV is the most popular open-source antivirus scanner for Linux Servers. ClamAV can detect malware, trojan, and other types of viruses in your DirectAdmin server. Our DirectAdmin Support Team can install and configure ClamAV for you.
If you haven’t created a mailing list before, it could be tricky for you. Do not hesitate to contact us if you need our help creating a mailing list for your personal or business use.
ModSecurity is a powerful Web Application Firewall or WAF used in Linux based systems. We can use Modsec for web application monitoring, logging, and access control. ModSecurity will add an extra layer of security and a highly recommended option if you are security concerned.
Is DNS in DirectAdmin confusing to you? Do you need help with setting up SPF, TXT records, PTR or RDNS, DKIM…etc? Please contact us, and we can help you with it.
We can further improve the web server performance by optimizing and tuning the parameters and configured options. We can also help you switch the default web server application Apache to other DirectAdmin supported web server options such as LightSpeed, OpenLiteSpeed, or Nginx.
It would be best if you let our experts do the MySQL upgrade for you because a small mistake will cause severe issues with your database server or databases.
Our experts can assist with disk partition creation and other disk partition related requirements.
We can do all possible DirectAdmin server optimizations, including DirectAdmin control panel tweaks, Apache web server optimization, PHP optimization, and MySQL optimization, etc. We will make sure your DirectAdmin server is running as fast as possible.
You might get some server alerts from the DirectAdmin system from time to time. Most of these alerts are something you can ignore, but some might be important and need attention. If you are unsure if the alert you are getting is critical or something you can ignore, the best way is to let us know about the same.
Let us know if your application requires any particular version of PHP to work properly. We can help you upgrade and downgrade PHP to any DirectAdmin supported PHP version.
SSL installation and management with DirectAdmin is no longer a complicated task. All you need to do is open a ticket with our DirectAdmin support team.
Are you confused about how to upgrade or update your Kernel? If you have a Kernel update available, all you need to do is update us about the same.
CSF is a powerful firewall with advanced security features that will protect your DirectAdmin server from most attacks. Our DirectAdmin Team can setup and configure CSF for you. Please send us an email.
Are you having malware issues with your DirectAdmin server? Linux Malware Detect (LMD) or maldet is the solution. Maldet can scan and detect malware in your DirectAdmin system.
Are you running any audio or video streaming applications in your DirectAdmin server? Then you might need FFmpeg for those applications to work correctly. Contact us today, and we can install the required FFmpeg version for you.
Are you under DDoS attack, or are you looking for solutions to prevent future DDoS attacks? Mod_evasive will be able to help you with normal level DoS attacks. Please reach us if you want to know more.
Is your website down or showing any errors like 404 not found error, database error, white page, or 500 internal server error, etc.? Please stop worrying and open a ticket with us!
Note: Support is limited if it’s not a server related but a code related error.
So anyone trying to hack your server and succeeded? If you doubt a hack attempt, contact us without delay, and we’ll start the investigation.
A proper working backup system is the first thing you need to set up after securing the server. If you are not very sure about backup options in DirectAdmin, then let our DirectAdmin Server Experts do it for you.
We can help you with your RAID setup and related requirements.
Currently, we are only supporting “RAID 1”. If you are looking for assistance with other RAID levels, please reach our Professional Services
You must select all the right options when you do the initial DirectAdmin setup. If you are not that experienced with DirectAdmin, please reach our DirectAdmin staff to do the initial setup for you.
We can help with your website speed by optimizing the MySQL database server. With the right level of MySQL optimization, database operations will run smooth like a well-oiled machine.
Our experienced web hosting techs can help safely upgrade your webserver to the latest version without any complications. Please contact us.
Do you need our help with installing any 3rd-party applications? Don’t worry; it’s part of this plan. Please reach us via email with the details.
Note: We will only do the basic installation, and additional application customization and code-level changes are your responsibility. Also, the application must be compatible with DirectAdmin and known to coexist with DirectAdmin.
Are you having any issues with the DirectAdmin upgrade or want the DirectAdmin experts to do it for you? Contact us today!
Login Failure Daemon, also known as LFD, will check your DirectAdmin logs to see if there are any brute-force login attempts and if found, the attacker’s IP will be blocked.
Your database server or database might crash if you have heavy database usage or haven’t optimized your MySQL properly for heavy load or if you don’t have enough resources or unexpected server crash will also cause this. Contact us if you are having such issues, and we’ll help to recover your database.
Is your hard disk usage nearing 100%? Please open a support ticket with us, and we can do a disk scan to check if we can free up some disk space, and that’ll help you save some money with another hard disk upgrade.
With Mod_Expires mole, we’ll be able to configure leverage browser cache settings. This will improve the site load speed and will also improve your website score in sites like Google PageSpeed Insights or GTmetrix.
Our experts will find the root causes of hack issues and will secure your server to prevent future attacks and help recover or repair hacked data from available sources.
Are you using SSH to access your DirectAdmin server remotely? Then please open a support ticket with us, and we’ll help to secure your SSH service.
With Mod_Deflate setup, we’ll be able to enable data compression with your web server. Which means, the page size will reduce, and as a result, the website speed will increase. Please open a ticket, and we’ll start working on it.
You can contact us if you need assistance with extending your disk size.
Currently, Disk Extend is supported with LVM volumes only. If you have other requirements, please reach our Professional Services
DirectAdmin Professional Services
Do you need our help with any DirectAdmin-related matters which is not listed here or something outside the scope of our DirectAdmin Support Plans? Please send us a quote request.
DirectAdmin Support Plan Work Flow
You can contact us via 24×7 live chat or email whenever you need any help or have any concerns with your DirectAdmin Server.
Our DirectAdmin experts will also monitor your server 24×7 and will keep your servers stable and protected.
Activation
The Server Healing
Reporting
Evolving
Once we approve the plan, you will get an activation email with all the necessary info to get you started.
DirectAdmin Plan Briefing Under 90 Seconds!
Listen to this AI-generated briefing if you still have any doubts or if in a hurry. This will only take under 90 seconds!
DirectAdmin Support | FAQ
Most frequently asked questions about our DirectAdmin Management Plan | Read more frequently asked questions
Please go to section “2.3. Response times” on our SLA page.
Sorry, the free trial is not an option for DirectAdmin plans.
Yes, it’s possible. You may please send us a request, and we’ll get back to you with the details. Please note that there will be an extra charge for this.
No. There are no limits on the number of tickets and chats that you can open.
