Super Fast Response and Resolution

See how we are able to provide super fast response and resolution.

All our techs are well qualified and experienced. Whatever the customer queries are we can guarantee the super fast response and resolution for both chats and tickets. Do you want to know how we are able to provide this super fast support?

Experienced Techs

All ServerHealers are highly skilled and experienced techs. Most of them worked for some of the big names in the hosting industry for years and have experience working with all type of issues and customers.

 

In-House Training

We also provide additional training for all our techs even they are experienced or freshers. We have in-house trainers and they conduct training classes for our techs. They provide training for all new and upcoming web hosting technologies, sales related topics and also provides communication training.

 

Quality Assurance Team

Our Quality Assurance Team will actively monitor the ticket replies, resolution, chat histories.. etc of our techs and will create individual and each team’s performance reports each week. They provide feedback and additional training based on these reports.

 

Certified System Administrators

Almost 100% of our techs are cPanel certified, 80% are RedHat certified, 90% our techs are Engineering Graduates. We also have many techs with certifications from Parallels, Cisco, AWS, Microsoft and many others. So these are web hosting masters with a solution for all your customer issues. Learn more…

 

Shift Admin

Each shift has one experienced shift admin. Shift Admins will make sure each shift member is doing their best and the guaranteed response time and resolution time is met for each ticket and chats. Shift Admin is the go-to person if the techs have any doubts of issue handling any cases.

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